FAQs and Returns
What is your return policy?
All sales are final.
Every purchase you make directly helps fund our programs and services benefiting our Central Oregon community. Because many of our items are donated, one-of-a-kind and sold to maximize support for our programs, all sales are final. We are unable to accept returns, exchanges or issue refunds.
We encourage customers to carefully inspect items before purchasing. Our team is happy to answer questions, provide measurements or demonstrate an item’s operation whenever possible.
If you discover a significant issue that was not reasonably apparent at the time of purchase, please contact us within 48 hours. We’ll review the situation on a case-by-case basis, although a refund or exchange cannot be guaranteed.
Thank you for shopping with purpose.
How do I donate items?
Drop Off Your Donations
Monday through Saturday 9:00-11:00am
Furnish Hope Donation Center
1006 SE 9th Street Bend, OR 97702
Need help getting items to us?
We recommend these Central Oregon movers, who support our mission:
College Hunks: (458) 231-3020
Zen Relo Team: (541) 419-1601
Need a donation pickup?
We also offer donation pickup for items that are not practical to drop off.
Schedule a DONATION PICK UP.
We’re happy to provide a donation receipt for all items received.
Do you deliver?
We don’t offer delivery, but we’re happy to recommend these reputable local companies which have supported our mission for many years.
Zen Relo Team: (541) 419-1601
Zenreloteam@gmail.com
College Hunks: (541) 213-5898
Morgan.parker@chhj.com
How often does your inventory change?
Our inventory often changes daily! When an item sells, we replace it as soon as possible, keeping our selection fresh, our beloved donations moving and purchases flowing - all while helping Furnish Hope continue furnishing an average of 50 homes each month throughout Central Oregon.
Where do to the profits from Furnish Hope & Home go?
Items that aren’t a good fit for our recipients may be selected for the storefront. This can include items that are too large, too specialized or otherwise not appropriate for the homes we furnish. Selling these donated items allows us to turn generous donations into revenue that directly supports our mission.
How do you decide what donations go to the storefront?
All net proceeds from Furnish Hope & Home go directly back into Furnish Hope’s operations, helping fund our ongoing needs and allowing us to continue furnishing an average of 50 homes each month throughout Central Oregon.
I’d like to volunteer. How do I get started?
Our volunteers are the heartbeat of our organization, creating bridges of connection in our community as true ambassadors of HOPE. Get started by clicking here.